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How do I return an item?
Product Returns
30 Day Money Back Guarantee
All Classic Baby products are covered by our 30 Day Money Back guarantee. If you are unsatisfied with your purchase or if you change your mind, simply return the products to us in its original packaging and saleable conditions within 30 days from the date of order. We will then refund your money (minus postage charges) or do an exchange for you as you wish.
How to Claim: Please email us at info@classicbaby.com.au and we will organise an exchange or refund to you. You MUST contact us first before returning the item.
Terms and Conditions: Claim must be made within 30 days from the date of order. Items must be in original packaging and in resaleable conditions. Return the item within 7 days after we issue you the return number. Exchanges must be of the same value. If the replaced item is of greater value the customer agrees to pay for the difference. Postage costs (including return postage) will not be refunded. Refunds will be issued by direct credit back to your credit card.
Faulty or Damaged Products
If your item arrives faulty or damaged, please email Customer Service at info@classicbaby.com.au within 7 days and we will replace the item where possible, or refund you the purchase price.
You MUST contact us first before returning the item. Return the item within 7 days after we issue you the return number. Refunds will be issued by credit back to your credit card.
Return defective items to PO Box 739 North Sydney NSW 2059
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